Is it possible to view and update the contacts offline?

You can look up for the contacts on the server only when you are connected to network. You are not allowed to update the contacts on the server.
For offline use, you can import contacts to your phone.
Please make a note, you should keep updating the phone contacts on regular interval to have updated list of contacts as on server. … Read the rest

Application shows an error “Password Incorrect” I have changed the password of the account and updated the same in the account settings, still unable to look up contacts on the server

  1. Have you changed your password of the account recently?
    • Case I: Update password in the warning message screen

      If you have changed the password associated with your account, application fails to connect to the server and shows a warning message similar to the screenshot shown here.

      Provide the new password of your account and check again.

      Tip: Close the Contacts application and open it again.

      To close the application,
      Press the Home button two times quickly. You’ll see small previews of your recently used apps.
      Swipe left to find the app you want to close.
      Swipe up on the app’s preview to close

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Difference between IMAP and POP type of email accounts

The IMAP protocol, by default, allows the user to keep all messages on the server. The POP protocol, by default, is set to download all the messages from the mail server onto your computer.
It constantly synchronizes the email program with the server and displays what messages are currently present. All the actions performed reading, moving, deleting, etc.) will be on one’s computer.
All the actions performed on the messages (reading, moving, deleting, etc.) will be done directly on the server. Because, everything is kept on the user’s computer, the user will not be able to access the account from any other
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Unable to login or receive emails in the account?

Did you change the password of the account recently?
If you have changed the password of your account recently, application fails to fetch the mail from server.

You need to Update the Password of the account on your device. Follow the steps mentioned below as per the application you are using to access your account.

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Unable to configure your account? Facing connection Error?

Make sure you have SSL certificate installed/enabled on your server.
By default,
– IMAP email connects to the server over SSL using the port number 993.
– LDAP connects to the server over SSL using the port number 636.

If it is not open for connection and blocked in the Firewall connection error occurs and configuration fails.
Please contact your admin to check if there is not a port issue.

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How to improve battery life of my mobile?

There are various factors which affects the battery life of mobile devices.
This topic gives you few options to save the battery and some links on internet where you can find more tips on saving battery of your mobile.

  1. Disable the auto-sync option for a specific/ all the accounts configured on your mobile
    Prevent your phone from unnecessarily syncing data by disabling auto-sync option for specific or all the accounts configured on your mobile.

    For example, Google account configured on your mobile is set to sync automatically by default. These accounts keep syncing in the background continuously and eating your mobile battery without your

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What is the server name of my server?

SkyConnect Trial Account User

If you are evaluating the domain the URL or server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is

Other Domain Users

For other domain users the URL or server name is .
For example:

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