What Can We Help You With?

All your queries about cloud email and collaboration solution are answered here.
Search your query or read through the categories.

  • General
  • Security
  • Performance
  • User Access
  • Maintenance
  • Support and SLA
  • Pricing and Subscription
  • Administrator
  • Reliability
  • Online Trial
Expand All | Collapse All
  • 1. How mail flow and mail archival works in Mithi SkyConnect?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 443 Times No Comments
  • 2. What is the default mailbox size for each user? / What is the Free space provided per mail box ?
     

    In any enterprise the usage pattern of any two users are typically never the same. So while the CEO of a company will have certain requirement  in  terms of his mailbox size, an executive lower down in the hierarchy  will require a fraction of that storage for his mailbox.

    Mithi's  SkyConnect service offers cumulative storage plans (as against equal individual   mailbox space) to its customers such that the entire storage  requirement  of an organization (or domain) is optimally distributed  across all  users as per their individual requirements thereby  minimizing the unused  storage. This means you only pay for what you  actually use.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 466 Times No Comments
  • 3. What is the maximum size of mail allowed on the servers?
     

    Please refer to following link to know more about the policies governing the use of the email system.
    Mithi SkyConnect SLA: What are the shared policies applicable?
    These are designed to maximize business throughput for all our customers, with emphasis on ensuring zero delay in mail delivery when the mail passes through the servers.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 450 Times No Comments
  • 4. Can Mithi use an already registered domain with other service provider like we have acmecorp.com registered with another company and all mails having email id as [email protected] instead of [email protected]
     

    Sure you can.

    During deployment your custom domain will be created and your user ids migrated.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 409 Times No Comments
  • 5. Can we use an alternate port for IMAP, POP and Chat instead of the standard ports specified by you?
     

    Mithi SkyConnect is a shared environment, where multiple customers deploy  and  provide mail and collaboration services to their users. Since the  port  changes are done at the server level, we cannot allow this on our  cloud  service.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 420 Times No Comments
  • 6. Does SkyConnect integrate with BlackBerry Enterprise Server?
     

    SkyConnect works on open protocols and standards like XMPP for chat,  SMTP / POP / IMAP for Email, CalDAV for Calendar and LDAP for Contacts (Address Book).  Any mobile device supporting all these standards will work seamlessly  with SkyConnect  over regular GPRS connections. Devices which support  all these protocols and can work smoothly with SkyConnect are Android  Phones, Android Tabs, iPad, iPhone, etc.
    As for BlackBerry, there are  open standard solutions for Chat and Email. Calendar and LDAP is not  supported by BlackBerry since they are a proprietary solution.
    SkyConnect will not be supported by BES since BES works only with Exchange, Lotus Notes and such proprietary protocols.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 432 Times No Comments
  • 7. Does SkyConnect store personal contacts maintained by a user on the server? After deletion of a user, what happens to the personal contacts maintained by that user?
     

    Yes personal contacts are maintained on the server with each user. If a  user is deleted, the personal contacts are also deleted.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 589 Times No Comments
  • 8. Can we attach user information (Name and Mobile number etc) as signature automatically for all users?
     

    No this is technically not feasible. Normally, when we compose a fresh  mail or reply or forward an email, we expect the signature to be right  below our message. This is why signatures are implemented in the email clients and they come up as soon as you start drafting your email. It is  not possible to insert a signature in the middle of a message during  the flow.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 577 Times 1 Comment
  • 9. What is the maximum attachment size for a mail?
     

    Read Here  for details on policies applicable to all our customers on the shared infrastructure.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 751 Times 30 Comments
  • 1. Does Mithi put any restrictions on number of mail messages sent by a user?
     

    Opening this up is a sure way to get the servers blacklisted. Such mail are detected as bulk and the server IP could get blacklisted. All these configurations are for the benefit of the customers.

    If the server IP gets blacklisted, all outgoing mail will be affected. Thus the number  of  recipients per mail is restricted, please read here  for the exact value. And the total number of mails sent in a day is restricted.

    We assure you that we have experienced it for corporate  use,  our defaults are more than sufficient. A workaround we recommend  is  that you do not use a regular client to send bulk mail. Instead use a  PC  based bulk mail software, which will do a mail merge and send the  mail  via the servers. You can do a search on the Internet for this.  Alternatively, you can subscribe to a bulk mail service provider just to send these bulk mail.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 401 Times No Comments
  • 2. What measures has Mithi put in place to prevent data leakage?
     

    SkyConnect  Email servers are hosted at a professional data center in  the USA and  are only accessible to the Mithi team. Even within the team,  there are  varying levels of access to the servers to different team  members.

    In  addition the servers deploy a comprehensive security  framework  provided by SkyConnect. This ensures that nobody can access  the data  (configuration or mail data) without authentication and  authorization  and only through access protocols. The weak link in the  data access is  the password, which can be kept strong and current with  password  policies in SkyConnect (Minimum password length, password  complexity,  and password expiry). For further details, read the topic Mithi SkyConnect SLA: Security considerations for the hosted servers

    Other aspects are inadvertent data leakage like

    • Sending confidential information to personal email ids.
    • This can be prevented by deploying strong mail policies and disallowing transmission to specific email ids or domains
    • Human   error while composing mail and typing the wrong id (auto complete   without reviewing the email id before sending, is a common cause of  this  error)
    • Abuse of System access and privileges

    For   effective DLP (Data Loss Prevention), a healthy combination of   technology, process and policy must be in place.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 372 Times No Comments
  • 3. What are the password security policies available on Mithi SkyConnect?
     

    Password  complexity can be defined and enforced e.g. password should have 3  alphabets, 2 numeric characters and 1 special character. Minimum Password length  can be specified.

    Password age can be defined. After which it will  expire and force the users to reset their password.

    Password history can  also be defined to dissuade users from reusing recent passwords.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 292 Times No Comments
  • 4. Is it possible to set user wise SMTP rules?
     

    SMTP rules typically are for an IP address and not per user.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 549 Times No Comments
  • 5. How does Mithi's Cloud based Email Service handle SPAM, DoS, UDP, attacks and what is the resolution time?
     

    Typically  IPs get blacklisted when the the outbound relay servers send out spam  and this is detected/ noticed by worldwide blacklist resources. In the case of Mithi SkyConnect, mail access servers are protected from sending spam originating from the network and all outbound traffic is routed via SecureMailflow and is scanned  for viruses to ensure that only clean mail leave the periphery. This  reduces the chance of IP blacklisting down to near zero.

    Since we moved  to this architecture, we've stopped worrying about blacklisting of our outbound IPs. Another thing we care about is the DNS hygiene of our customers. We ensure proper configuration of SPF, DKIM etc to ensure  that the reputation of our customers' domains is very high.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 368 Times No Comments
  • 6. What causes the email domain being rejected by the security appliance or gateway security service at the customer end? How does Mithi's Cloud based Email Hosted service deal with it?
     

    There  could be several reasons for this and the exact reason is best given by  the team supporting that security service or appliance. However,  generally the following points can be considered

    • If  only mail from specific senders of your domain is being rejected, most  likely those email ids are blacklisted on the appliance or these email  ids are sending spam due to which the appliance is rejecting these mail.
    • Due  to continuous spamming activity from your domain or IP address, the  reputation of your source (IP and email domain) becomes poor (possibly  on a rating scale), due to which the mail are rejected by the appliance.
    • The  IP address of your outgoing relay server is blacklisted on the spam cop  sites, which reduces its reputation and may cause the appliance to  reject mail.

    If you notice, the common thread essentially (root  cause) is that there is a lot of spam generated from the domain users  (internal spam). The way to protect against this happening is to ensure  that email originating from your domain is always as clean as possible.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 286 Times No Comments
  • 7. Will Mithi's shared servers IPs be black listed? If so, what measures does Mithi take? How will it affect my mail services?
     

    Due to the security framework  of SkyConnect, such incidents are very very rare. If such an event occurs, we manage this by first tracking the source, blocking it, using  alternate IP addresses to send the mail and then get the original IP whitelisted.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 372 Times No Comments
  • 8. Is my data segregated from other customers data? What mechanisms are in place to prevent My data from being exposed to other customers/ parties?
     

    Yes,  the data is logically separate from the data of other customers. Each Organization who is our customer, has a set of email domains which  contain the entities like Users, Groups, Mail policies,etc. The  basic method used to segregate access across customer data also within a  customer to the individual user is called Authentication and  Authorization.
    In the system, we create a restricted role for each  organization, which allows access only to the data pertaining to the  organization. This role is now connected to the administrators of the  customer. Once they sign into the Application manager (administration  console), they will get a restricted view of the entire data set (that  which pertains to them). This is what we call authorization. Similarly a role governs the use by each user, that restricts them to access only their own data.
    So  once a user signs in (authenticates), the access is governed by roles  (policies) that authorizes them to access only relevant information.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 373 Times No Comments
  • 9. What processes and tools are in place to detect and remedy vulnerabilities?
     

    Mithi  scans the setup using open source vulnerability scanners once a quarter  and plans the changes required to mitigate the high and medium risks on  priority. The solutions are also documented in a central vulnerability  mitigation document for future reference (maybe by our enterprise  customers who deploy servers in premise). If the vulnerability requires a  product fix or an enhancement in the components/OS a request is raised  with the product team. Depending on the rick level, they may choose to  release a patch, or incorporate the fix in the next release or any  subsequent release. Typically high risk vulnerabilities are sorted out  within 60-90 days. In addition, our in premise customers (especially the large and medium  size ones) regularly audit their Connect Xf setups via third party  security auditors. Since the base application is the same on our in  premise deployments and Mithi SkyConnect deployments, these reports are  also used to fix the common vulnerabilities they report.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 355 Times No Comments
  • 10. Can individual users on Mithi SkyConnect get daily spam reports from the system? Can we view all the mail blocked by the Spam checker and release them if required?
     

    The spam and virus report (mail events) for each user (the entire domain)  will be sent to the respective user (if the reports feature is enabled  for the domain). This report will come direct from SecureMailflow and  will have all the details of every mail sent and received, every mail  rejected for spam with reason.

    This report will give options to allow,  disallow email ids and domains and also release mail which are  quarantined in case they are false positives. In addition to this, the IT administrator of the domain has access to the SecureMailflow console, which allows him to search amongst all the mail traffic of the domain, release mail, whitelist, blacklist etc.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 275 Times No Comments
  • 11. Mail groups - Can we restrict the users from sending the mail to a mail group which they are member of and they should only be able to receive the mail which was sent on that group.
     

    Yes. This is possible via mail policies SkyConnect supports extensive mail flow control via policies which can  be applied at a granular level of a user or a group of users (COS-Class  of Service). For more information refer the topic Mail Policies

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 334 Times No Comments
  • 12. Sometimes we need to send mails to the 200-300 recipients in one shot. In our system, how can that sender id be prevented from being blacklisted for spam.
     

    Mithi SkyConnect is SPAM intolerant. Every mail incoming and  outgoing is scanned by our clean mail service (SecureMailflow) and only clean mail are allowed in or out. Due to this the system never allows to  relay spam and hence always maintains a very high reputation for its IP  addresses.

    We have very large customers hosted on this setup who  routinely send mail shots to their mailing lists. To put it simply, a  user can send his quota of allowed mail in a day, and as long as the  mail are clean, there is less likelihood of that ID being blacklisted by  the receiving systems as a spammer. For outbound mail, we configure best practice DNS records like SPF to ensure that the reputation of the domain is high.

     

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 552 Times No Comments
  • 13. In our environment, Users sometimes need to share their credit card numbers in the email. At no point this information should be available to anyone working on the server (not even in logs). How does Mithi ensure this content security in Mithi SkyConnect
     
    1. The solution components do not store any part of the message body in  any of the logs. This will ensure that no part of the message is visible  in the logs. Only the subjects are stored for troubleshooting and  reporting.
    2. The only place the mail is delivered in its entirety is to the user's inbox and to the archival system (if configured).
    3. If you plan to host your domains on our cloud setup, you may want to  read more about the measures we have put in place to secure access to  your data.

    For more information refer the links

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 286 Times No Comments
  • 14. What security procedures are in place at Mithi SkyConnect to safeguard our information?
     

    Mithi  SkyConnect is protected by the Industry leading security framework. Besides the technical assurance, we backup our service with a strong SLA as documented here:
    * Mithi SkyConnect: SLA

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 45479 Times No Comments
  • 15. Do we, as customers, have the access to the information on the servers?
     

    Sure  you do. You can access all your information via authenticated and  authorized accesses services like POP, IMAP, HTTP, XMPP etc. Selected  people from your team can also be given restricted or complete  administration rights to access the properties of the users and groups.  However since the servers are shared, command line access to the server  console will not be available to your team. For any back-end access to  your information, logs or store, you may request for the same to our  help desk, who will do their best to help you out, under the preview of  the SLA.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 358 Times No Comments
  • 1. I am using the Endurance solution with an in premise mail archival server, can I shutdown the server every night?
     

    The  in premise mail archival server (for the Endurance subscription) is the  landing point for all archived mail from the Mithi SkyConnect service  on the cloud and if this is switched off the archived mail will be held  in the queue on the cloud servers for the defined queue life time. While  technically it doesn't matter if the server is switched off for a  while, we still recommend that this server/facility be designed to keep  this server running 24/7 for the following reasons:

    1. All  the Automatic Maintenance jobs like Backup, Clearing old data, Log  Rotation, etc of the server happens in non production hours. If the  server is off during these hours, these jobs will not execute and will  result in an unstable server environment.
    2. The  archived mails from the Mithi SkyConnect service will get stuck in the  queues of the Cloud servers, if internal server is switched off. Once  the server is powered on, these queues may need a flush manually to  expedite their clearing, impacting the bandwidth during this period due  to the rush of piled up mail.
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 343 Times No Comments
  • 2. Is there a threshold to sending mass-mails per user or are there some users who can be given rights to send unlimited mails?
     

    There  is an email ID based rate control, which auto blacklists an email ID if  it attempts to send more than the threshold mail a day. The blacklists  are reset at 12 midnight. Some users can be exempted to send more mail  than the threshold, but that too is a limit. There is no way to allow  unlimited mail a day for any user.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 547 Times 1 Comment
  • 3. If the mass mailing is detected, whether that mail ID is blocked or complete domain gets blocked?
     

    Only the email ID is blocked, and only until 12 midnight, after which it is automatically released.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 370 Times No Comments
  • 4. As your server is a shared server for your clients, will mass mailing by any other client affect my mailing services?
     

    We  have taken care to design the system such that there is minimal or no  impact of the activities of other users/domains on any other domain.  This is the exact reason why the system works under published specified  policies.  Read topic Description and Scope of the Mithi SkyConnect service for more information.

    In addition our team monitors these servers and parameters 24/7 and  receive alerts if any parameter like queue size grows beyond the  threshold. We then take necessary corrective action.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 358 Times No Comments
  • 5. On the hardware, how much memory is loaded to ensure performance?
     

    Our servers are dual quad core with 16 GB RAM, which is over-sized to provide adequate headroom for expansion or bursts.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 343 Times No Comments
  • 6. What are the limitations of the hardware as the organization grows?
     

    Our  team continually monitors the hardware capacities and is ready to add  resources (scale out) as the load grows. Thus once a server fills up to  capacity, we provision for scale out.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 547 Times No Comments
  • 1. Is it possible to achieve syncing of Inbox, Sent , Delete, Junk, Outbox item folders with all the hand-held devices like Android / BlackBerry / iOS base (Any version). Can a user use MS Outlook, Outlook Express, Windows Mail, mobile client and the Baya client
     

    The clients (MS Outlook, Thunderbird, Mobile Devices) can sync the global address book to the local address book via LDAP. Refer Mithi SkyConnect Help Center to know more about how to configure this.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 359 Times No Comments
  • 2. Can we disable mobile access for certain set of users in SkyConnect?
     

    SkyConnect supports standard protocols for services, which are used by the  clients, both desktop and mobile. Since the last mile connection to the  services happen over the same protocols, irrespective of where the  connection comes from (desktop, mobile or web), it is not possible to  enforce a policy for disabling mobile access for certain users.

    The  workaround to this is to allow such users only web client access and  disable their POP/IMAP completely. This will ensure that these users  cannot access their mail neither from mobile nor from desktop clients  like Thunderbird or MS Outlook.
    User set 1: Web client access only, no mobile, no desktop client access
    User set 2: Web client access, mobile access, desktop client access
    User set 3: No Web client access, mobile access, desktop client access.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 273 Times 1 Comment
  • 3. Can the Address book be replicated / synced as local contacts in MS Outlook / Thunderbird?
     

    The clients (MS Outlook, Thunderbird, Mobile Devices) can sync the global address book to the local address book via LDAP.

    Refer Mithi SkyConnect Help Center to know more about how to configure this.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 354 Times No Comments
  • 4. Can we configure this mail services in Microsoft Outlook, if internet services are running thru proxy server or datacard or direct or all of them connectivities.
     

    Yes  surely you can.

    The only requirement is that the firewall in your  office should allow the requisite ports viz. 25 (SMTP), 110 (POP),  143 (IMAP) and LDAP (389). If you are using data card, then these ports  are normally open.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 282 Times No Comments
  • 1. How does Mithi SkyConnect address complaints of "Mails not getting delivered at all"?
     

    This is not normal in a well configured and well resourced system.
    However, in case there is are complaints of mail loss, you would need to raise a ticket with our helpdesk with all the possible details like sender email id, recipient email id,  subject if possible, etc, who will trace the same transaction from the  logs to present the facts as a report. Note that this is possible to do  only for the number of days of retention of the logs (which is 30 days  for Startup Email) and only within the perimeter of the SkyConnect setup, i.e. if the complaint is that the mail was sent to an external  recipient but did not reach, we can confirm that the mail was indeed  delivered to the recipients MX landing point, but cannot provide details  beyond that point.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 314 Times No Comments
  • 2. How does Mithi SkyConnect address complaints of "Mail not received on my domain."?
     

    This is not normal in a well configured and well resourced system.
    However, in case there is are complaints of mail loss, you would need to raise a ticket with our helpdesk,  with all the possible details like sender email ID, recipient email ID,  subject if possible, etc, who will trace the same transaction from the  logs to present the facts as a report. Note that this is possible to do  only for the number of days of retention of the logs (which is 30 days  for SkyConnect).

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 499 Times No Comments
  • 3. How does Mithi SkyConnect handle "Huge delay in mails getting delivered"?
     

    This is not normal in a well configured, well resourced and well monitored system.
    To  prevent such situations which link back to large number of mail in the  queue, SkyConnect is configured with the spam control features, mail  policies, mail flow controls, and other controls, which essentially  enforce disciplined use of the resources. However in the case of any  eventuality, our servers are monitored by our engineers and by automated  tools 24/7, and any parameter crossing thresholds, receives due  attention by our staff to diagnose and fix.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 322 Times No Comments
  • 4. How does Mithi SkyConnect take a daily mail store backup? How does Mithi SkyConnect handle Daily log archiving/ Backup and Daily Configuration backup?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 472 Times No Comments
  • 5. How is mail box quota managed on Mithi SkyConnect?
     

    In  any enterprise the usage pattern of any two users is typically not the  same. So while the CEO of a company will have certain requirement in  terms of his mailbox size, an executive lower down in the hierarchy will  require a fraction of that storage for his mailbox.

    Mithi's SkyConnect  offers cumulative storage plans (as against equal individual mailbox  space) to its customers such that the entire storage requirement of an  organization (or domain) is optimally distributed across all users as  per their individual requirements thereby minimizing the unused storage.  This allows you to only provision what you need TODAY, keep a watch on  the overall usage, and buy more storage incrementally on demand. Pay  only for what you need and pay as you go.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 377 Times 1 Comment
  • 6. Can my team view the Mail server's live health console?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 358 Times No Comments
  • 7. What is Mithi's Business continuity plan in case of disaster on Mithi SkyConnect?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 524 Times No Comments
  • 1. How does Mithi SkyConnect handle Log analysis, Support during security related incident investigation, Email tracking and IP tracking?
     

    You would need to raise a ticket with our help-desk, with all the possible details like sender email ID, recipient email ID,  subject if possible, etc, who will trace the same transaction from the  logs to present the facts as a report. Note that this is possible to do  only for the number of days of retention of the logs (which is 30 days).

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 268 Times No Comments
  • 2. How is Mithi going to address emergency support after office hrs, weekly off, public holidays / festivals ?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 307 Times No Comments
  • 3. What is the Escalation matrix with emergency contact details?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 732 Times No Comments
  • 4. What is the Time for response and resolution for a support ticket?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 360 Times No Comments
  • 5. How would my data about users and the mail get transferred if we terminate the contract?
     

    We  can provide the configuration data of all users and groups via a CSV  export. Mail data would need to be downloaded using POP to your desktop  clients.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 360 Times No Comments
  • 6. What would happen to our service / contract in the condition if Mithi is taken over by some other entity?
     

    Hopefully  when this happens, the other entity would continue running the service,  in which case you have an option to continue or migrate to any other  provider.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 364 Times No Comments
  • 1. Whether we have to make payment for 100 users at one go or is it on a pro-rata basis?
     

    If  you exceed the currently purchased number of users, you would need to  buy additional user subscription for the excess. In case you exceed this  somewhere in the middle of your subscription, you may purchase  additional user subscription and we will charge you on a pro-rata basis  to the end of the subscription.

    E.g. You start with 50 users in January  and you pay for 50 users upto December. Subscription is for 1 year. In  July if you need an additional 50 users, you will pay only for 6 months  for these additional 50 users on a prorate basis. In January next, the  subscription is renewed for a total of 100 users. We follow this scheme  to allow you purchase only when you need and pay for only what you use.  Additionally it helps to manage the billing cycle more easily.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 365 Times No Comments
  • 2. Can I have billing cycle to be Quarterly in advance?
     

    Yes  you can opt for a monthly, quarterly, half yearly or annual payments in  advance (beginning of the period). Please note that opting for a  shorter payment cycle will increase the subscription rate slightly to  offset the administrative overhead associated with this.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 478 Times No Comments
  • 3. What are the warranties offered on the Email service?
     

    Please refer the topic Mithi SkyConnect SLA: Warranties for details.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 339 Times No Comments
  • 1. Can multiple domains be managed via a single administrator console?
     

    Mithi SkyConnect support Multi-tenancy, which means you can host  multiple domains on the same server, while keeping them totally  independent of each other. All these domains can be managed by the  administrator console (Application Manager) which also supports role based administration,  and allows you to define a limited set of administration functions for  different people. Using this, you have the flexibility to make one  person as the manager for a single domain, a set of domains or all  domains.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 370 Times No Comments
  • 2. How can we add new employees to an existing DL?
     

    The  administrator has to add the employees manually in the respective DL’s.  This is typically done as part of the provisioning process. Please note  that if you delete a user/employee, the same will be automatically  removed from the DLs

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 553 Times 1 Comment
  • 3. Can we block the mail forwarding feature?
     

    Yes, we can restrict the mail forwarding feature for a set of users or all users via the admin console.Besides  restricting email forwarding, the advanced admin console (Application Manager) allows  you flexibility to control the set of features available to a user, set  of users or all users , e.g. you can restrict mail flow to certain  domains or email ids, block receipt of mail from certain domains,  restrict chat feature for few set of users, or block certain e-mail  address, etc

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 391 Times No Comments
  • 4. If an employee leaves the organization and the manager needs the access to his e-mail, how can he do that?
     

    There are essentially two types of mail access by end users and thus two basic ways to get at his mail after he leaves.

    1. Via POP  in which the user will download mail from the server on to his client,  and then he is free to work with his mail the way he likes. The mail  will be typically be stored in a PST file (for MS Outlook) or an mbox  structure for Thunderbird, or the local format of any other chosen email  client. In this scenario, there is normally no mail left on the server.
      After  an employee leaves, the only option you have is to access the  employee’s PC and save the local mail files (PST file, mbox or whatever  format). These can then be imported into another user’s desktop client  so that user can get access to these mail.
      The limitation with this  approach is that, it is quite likely that you may not get much/all mail  from the user’s PC, since it depends on the actions taken by user to  manage his mail. Also we have observed that when employees leave, they  delete all their mail and go. Lets not forget the operational  difficulties for the administrator in this approach.
    2. Via IMAP,  in which the user will connect via MS Outlook, Thunderbird of any other  client which supports IMAP. In this scenario, the mail resides on the  server and the client only caches a copy to the local PC. This cached  copy is also stored in a PST (MS Outlook), mbox (Thunderbird) or  whatever local store format depending on the chosen client.
      After an  employee leaves, you can get complete access to the mailbox from the  server itself. The mail can then be copied to another active user’s  mailbox in another folder.
      However, this approach suffers the same  limitation as the one described above for POP. The content of the  mailbox depends on how the employee left it.

    SkyConnect's Personal Archival  is the only way to get a complete handle on an employee’s unaltered  mailbox state. Using this approach, we configure personal archival for  all employees so that a copy of every mail sent and received by the  employees is deposited into the corresponding personal archive account  of that employee and that account is read only. The mail in these  archive accounts are retained for the specified duration (typically a  year or more). If an employee leaves, no matter what is the state of his  live mailbox at that point, you can get complete access to every mail  sent/received via the employee’s archive account.
    You now have the  option to provide complete access to the employee’s archive account to  another active user or else copy all the mail from the archive account  to a personal folder of active user’s mailbox.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 390 Times No Comments
  • 1. What backups are done? How frequently are they done? Where is the Data backed up to? How long does it take to restore?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 334 Times No Comments
  • 2. What is the Disaster Recovery procedure?
     

    Check out the topic links mentioned below for more details on this.
    * Mithi SkyConnect SLA: Business Continuity and Disaster recovery

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 350 Times No Comments
  • 3. How do you ensure that the IPs of your outbound servers are not blocked in popular RBL sites
     

    Typically  IPs get blacklisted when the the outbound relay servers send out spam  and this is detected/noticed by worldwide blacklist resources. In the  case of Mithi SkyConnect, all outbound traffic is routed via SMX and is  scanned for virus and spam to ensure that only clean mail leave the  periphery. This reduces the chance of IP blacklisting down to near zero.

    Since we moved to this architecture, we've stopped worrying about  blacklisting of our outbound IPs. Another thing we care about is the DNS  hygiene of our customers. We ensure proper configuration of SPF, DKIM  etc to ensure that the reputation of our customers' domains is very  high.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 345 Times No Comments
  • 1. What is Mithi SkyConnect?
     
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 337 Times No Comments
  • 2. What is the cloud?
     

    Mithi SkyConnect is hosted on a cloud platform to provide you with reliable and high performance service. Learn more about what constitutes a cloud platform.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 320 Times No Comments
  • 3. Currently which are your top customers, who are using Mithi SkyConnect?
     

    Our cloud based fully hosted and managed service is deployed for Lakhs of mailboxes for small to medium enterprises across India and other countries. Read more about our customers and their live usage studies. You may also want to see, what our customers have to say about our service.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 368 Times No Comments
  • 4. I want to learn about Mithi SkyConnect
     

    Please sign up for a free trial to evaluate Mithi SkyConnect

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 333 Times No Comments
  • 5. What all can I evaluate in this online trial?
     

    If you have created a free self trial account on the "mithiskyconnect.com" domain, then you will get access to an account that enables you use the collaboration applications listed below

    1. Send and Receive Emails to and from the Internet using Baya (web client), and any mobile/desktop client that works over SMTP, POP and IMAP
    2. Try the Calendar service that runs over CalDAV and can be accessed using Baya (web client), and any mobile/desktop client that supports CalDAV e.g. Thunderbird, Android and IOS based devices.
    3. Use the Contacts application to work with a global domain wide shared address book and a personal address book for your own account. This again can be accessed using Baya (web client), and any mobile/desktop client that supports LDAP e.g. MS Outlook, Thunderbird, Android and IOS based devices.
    4. Use the Chat/Instant Messaging application to communicate with your colleagues. This can be accessed using Baya (web client), and any mobile/desktop client that supports XMPP e.g. Thunderbird, Pidgin, Neos, Android and IOS based devices.
    5. Use the Audio Video Calling facility via Baya (web client) to have a F2F talk with your colleagues.
    6. Admin Panel for day today administration jobs
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 374 Times No Comments
  • 6. But Chat and Video chat need at least 2 people to evaluate?
     

    Right. While you can singularly evaluate the email, calendar and contacts applications, you would need at least one more person on the network to evaluate the chat and audio-video chat capability. This can be easily done. If you notice, you have created your free self trial account on the "mithiskyconnect.com" domain. You can also get your colleague (or colleagues) to create other free self trial account on the and now both or more of you are part of the same domain, mithiskyconnect.com. You can follow the steps to add each other as buddies in the chat system and start texting and talking to each other.

    Confirm following pre-requisites for the video audio-calling application :

    • If you are not logged into FireFox or Chrome - log in using the latest version of the browser and ask your colleague to do the same
    • Confirm that your laptop/desktop has a MIC and a camera which can be accessed from the browser
    • Confirm that the following ports are not blocked in your corporate firewall HTTP/HTTPS 80, 8443 & WebRTC/Stun/TURN 9000, 9443, 3478. If you are using a dongle, then the ports will not be blocked.
    • For more details refer the topic Mithi SkyConnect: Video Calling Pre-requisites

    Login to Baya with your valid credentials. If you are already logged in go to the next step.
    Go to the Chat application displayed in the right pane of the interface. Chat application displays a list of all the contacts in the roster. If your colleague is not present in the roster, follow the link for detailed procedure to add a contact to the roster.

    To start an audio-video call, the presence status of the chat application must be "Free to Video Call". Change the presence status of your chat application to "Free to Video Call" and ask your colleague to do the same.
    Click the "Camera" icon to send an audio-video call request to your colleague.
    Confirm your permission to access the devices (Mic and Camera) with the application. Start the conversation once your colleague accepts your call request.

    For detailed steps with screen shots refer Mithi SkyConnect: Help Center.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 408 Times No Comments
  • 7. But what if I already own a domain name? Can you setup my own private domain on your trial setup for evaluation?
     

    Yes, sure we can! The process is as follows:

    • We will request you for your domain name, e.g. mypersonaldomain.com. We strongly recommend that the domain you provide to us for evaluation setup, should not be an already live domain currently in production use.
    • We will confirm ownership of that domain and ask you to confirm that you have access to change DNS records.
    • We would create, configure and test the domain on our setup.
    • We would then hand over a document with details on the DNS changes to be done and the steps on configuring and using your access devices and clients.
    • In this mode of evaluation, you will get complete access to the "Application manager console" for provisioning and administering your domain.
    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 533 Times No Comments
  • 8. What are the policies applicable for my trial account or for my private domain trial?
     

    Please refer to following link to know more about the policies governing the use of the email system.
    Mithi SkyConnect SLA: What are the shared policies applicable?

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 334 Times No Comments
  • 9. Can I extend my trial period beyond 15 days?
     

    Sure you can. Please write in to [email protected] mentioning your trial ID and our helpful support staff will bump up the trial period by another 15 days.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 337 Times No Comments
  • 10. If I decide to purchase a subscription to Mithi SkyConnect, will you transfer my trial domain data to my live account?
     

    Unfortunately that wont be possible. The two setups are totally different. The trial account is only meant to allow you to get a feel about the product and not really put it to live production use.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 332 Times No Comments
  • 11. Is Internet Access required for Mithi SkyConnect?
     

    Yes. The Mithi SkyConnect service is hosted on the cloud and is accessible only over the Internet.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 330 Times No Comments
  • 12. What all do I need to use Mithi SkyConnect?
     

    You would need an Internet connection to your office or client device. You would need access to a so that you can access Baya the web based collaboration client and also the application manager for administration. This will provide you a single sign on and single window access to all collaboration applications from Mithi SkyConnect.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 358 Times No Comments
  • 13. What are the supported browsers for Mithi SkyConnect?
     

    For details refer the topic  showing a list of supported browsers

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 356 Times No Comments
  • 14. Why wont Audio video chat work via Internet Explorer or my desktop or mobile clients?
     

    The Audio video chat facility of Connect Xf uses a technology, which is only supported on Mozilla Firefox and Google chrome currently. Depending on the technical feasibility, and availability of related technology in other access devices, Mithi may decide to build compatibility for the feature into these devices and clients as well.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 360 Times No Comments
  • 15. Can a user use the option of auto respond (on vacation) and if that works without any delay. ( Sender would receive an immediate response if the user is using the Auto respond function)
     

    Sure, it works without delay. As soon as a mail is received in the user's mailbox, the auto response system detects it and sends a vacation reply as configured. More details here and learn more about vacation reply

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 279 Times 1 Comment
  • 16. During the trial period, I may need extra help to setup MithiSkyconnect. Who can help?
     
    Sure, you have following ways to get help.

    * Refer Mithi SkyConnect: Help Center

    * Community support
    You can connect with us via our forums. Please post your queries and observations there and our engineers will respond to you as soon as possible. we suggest that you try this for a speedier response to your queries.

    * Direct Mithi support
    If you still need more help or need to talk to someone from our team, please open up a discussion on drop us a mail at [email protected] and our helpful engineers will connect with you to sort out any difficulty you may be facing.

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 324 Times No Comments
  • 17. All right, I have created a free online trial account, now I need help to configure my clients to access my trial account from your servers?
     

    You will receive a welcome mail to your primary email id which will give you an URL and credentials required to logon to your Mithi SkyConnect account.  Take online tour to know your system and configure applications on desktop or mobile devices. Refer the topic How to start the online tour of Baya?

    More
    Was this answer helpful ? Yes(0) / No(0)
    Viewed 318 Times No Comments
Privacy Policy | Terms of service