Gartner: 3 must haves before you use Chat/Instant Messaging for Business

Over the last few years, instant messaging (IM) is gaining popularity at work for its ability to get co-workers’ attention, rapidly resolve issues/questions, save telecommunications costs and reduce face to face meetings. Most enterprises’ use of IM starts with individual users deploying their own IM client (typically a consumer-grade client freely available from Facebook, Google etc.) But as the usage of IM increases, it throws up challenges in terms of security and compliance that need to be urgently addressed to make it both viable and effective collaboration network within an enterprise.

According to a report by INT Media Research on “Enterprise Instant Messaging: A

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